Good Shepherd receives quality award

Good Shepherd Rehabilitation & Nursing Center, owned and managed by N.H. Catholic Charities, has been selected as a 2013 recipient of the Silver — Achievement in Quality award for its performance in the health care profession.

This award is one of three honors recognized through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living. This award program highlights facilities across the nation serving as models of excellence in providing long-term health care.

“To earn an award at this level requires the unwavering commitment of each individual in a facility,” said Mark Parkinson, president and CEO of the American Health Care Association.

The National Quality Award Program is centered on the criteria of the Baldrige Performance Excellence Program. This program assists long-term and post-acute health care service providers achieve their performance goals. National Quality Awards are granted at the bronze, silver, and gold levels. Facilities begin the quality improvement process at the bronze level and must receive distinction at each level before proceeding to the next.

As a recipient of the Silver — Achievement in Quality award, Good Shepherd has demonstrated systematic advancements in quality, plans for continual improvement, and sustainable organizational goals.

Good Shepherd may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Gold — Excellence in Quality award, which requires them to address the Baldrige Health Care Criteria for Performance Excellence in its entirety.

This year, the National Quality Award Program saw 59 facilities nationwide qualify for the silver-level award.

The award will be presented to Good Shepherd during the association’s 64th Annual Convention and Exposition, Oct. 6 to 9, 2013, in Phoenix, Ariz.

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