Wilton Select Board discusses use of ambulance rapid response vehicle

  • The Wilton Ambulance is back to full staff after the change over of administrators at the start of the month. Ledger-Transcript File Photo

  • The Wilton Ambulance Service. Staff photo by Ben Conant

Monadnock Ledger-Transcript
Published: 7/23/2020 2:24:45 PM

The Wilton Select Board reviewed how the Wilton Ambulance uses its rapid response vehicle, which board members said has shifted away from its original intent when it was purchased.

During its meeting on Monday, the board met with ambulance administrator Sherry Miller to discuss the use of the vehicle, as well as discuss switching billing companies for the ambulance, which serves Wilton, Lyndeborough and Greenfield.

The vehicle is owned by the town, but is taken home by ambulance personnel who are on-call, so they can respond from their home directly to an emergency.

Selectman Kermit Williams told Miller that when the town purchased the rapid response vehicle, its original purpose was to allow an on-call paramedic to respond to scenes more quickly. It was also intended that if a paramedic was not needed for the entirety of the call, they could return to the ambulance bay or their home to remain on-call in case of another emergency.

“It seems like it’s morphed a lot,” Williams said.

Miller said that when the vehicle was purchased, there may have been more staff available, but currently, there is usually only two staff on during the day to respond to calls. If a staff member who is on-call responds in the rapid response vehicle it is usually left on scene while the staff tends to the patient on the way to the hospital.

Selectwoman Kellie-Sue Boissonnault said she found the way its being used now is acceptable, because it’s still only being used for response to medical calls.

The board also met with representatives from Emax Medical Billing of Peterborough to discuss options for billing ambulance patients. Miller said while Emax charges 8 percent of bills for their services, compared to the 5.5 percent charged by the town’s current billing company, they also offer more administrative services to compensate. Emax also offers an option that provides services more in line with what the town currently has, for a 6 percent fee.

When asked about their collection policies, Emax representatives told the board the company will work with patients and hospitals to try to work with patients unable to pay the full amounts due to hardship, but are not themselves a collection agency who would pursue clients who did not pay in a timely manner.

The board did not make a decision on the billing company during its Monday meeting.


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