Market Basket officials take note

To the editor:

An open letter to the recently elected management of Market Basket from a customer in Rindge:

You were recently elected to replace someone that the board concluded was not maximizing the potential profit and growth of Market Basket.

However, he ran a company with a solid base business and the hard-earned trust, respect and admiration of vendors, employees and customers.

Not only is he banished from what was seen as his company, but also the longest serving executives with all their experience and contacts.

You have both personally witnessed the death spiral of companies that sought to grow by changing their people and policies from the top down.

Growth is a natural process that starts from the bottom, where the products, sales and service personnel meet the customers who tell or show them what they want and why they seek it there.

Today, your employees do not support you and your customers are angry. Both are thinking that Market Basket is going to change for the worse, and there are other convenient places to work and shop. Not a word has come from you to calm either group.

It is not too late to reverse a bad decision, but soon it will be. Revolutions are not always successful, but they can cause irreversible damage to what remains.

I would like to shop at Market Basket again soon.

Joel Cohen


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